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THE Office City believes in
supplying our customers with only the best products the office
supply industry has to offer. However, we do realize that
problems can occur and mistakes do happen. So, if you need to
return a product please follow the guidelines listed below.
- All merchandise must be in its original undamaged packaging with all inserts.
- All merchandise shortages must be reported within (1) business day from invoice date.
- All merchandise returns and exchanges, excluding furniture, may be returned within (10) business days, from date of invoice.
- A "Credit Memo" must be issued by our Customer Service Department for an item to be picked up and credited to your account. This can be obtained by calling Customer Service or over the Internet. The pick up will be done within 5 business days, except in the case of furniture, which will be picked up as soon as possible.
- Furniture orders may be returned within five (5) business days in their original packaging, from date of invoice.
- Furniture requiring assembly may not be returned, once it has been assembled.
- Furniture ordered from the factory may not be cancelled, once the order has been placed with the factory.
- Furniture ordered from the factory may not be returned, under any condition.
- Special ordered products, not in our current catalog, may not be returned unless they are damaged.
- Electronic merchandise may be returned within five (5) business days, from date of invoice.
- Electronic merchandise must be in its original packaging with all accessories and manuals.
Have a return? Fill out the Return
Authorization Form. |
