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The Office City, Inc. Website Company Policies & Privacy Statement

This document was last updated on January 9, 2017.

Acknowledgement and Acceptance of Terms

The Office City, Inc. is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing our website, you acknowledge and fully understand The Office City, Inc. Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

Participating Merchant Policies

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in The Office City, Inc. services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

Information We Collect and How We Use It

The Office City, Inc. collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

a.       Web Server Logs

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

  • Your Internet protocol address.
  • The kind of browser or computer you use.
  • Number of links you click within the site.
  • State or country from which you accessed the site.
  • Date and time of your visit.
  • Name of your Internet service provider.
  • Web page you linked to our site from.
  • Pages you viewed on the site.

b.       Use of Cookies

The Office City, Inc. may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

The Office City, Inc. reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into our website a site that relies on third-party cookies).

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

c.       Personal Information Users

Visitors to our website can register to purchase goods and services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a product or service, we will request financial information. Any financial information we collect is used only to bill you for the products or services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

  • To fulfill your requests for products or services.
  • To protect ourselves from liability,
  • To respond to legal process or comply with law, or
  • In connection with a merger, acquisition, or liquidation of the company.

Use of Web Beacons or GIF Files

Our website pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow The Office City, Inc. to count users who have visited those pages and to deliver co-branded services. The Office City, Inc. may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon. Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. The Office City, Inc. prohibits Web beacons from being used to collect or access your personal information.

Accessing Web Account Information

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant support@theoffficecity.com.

Our Return Policy

Office Supplies - Office supplies may be returned for a full refund within 30 days of the original delivery date, provided items are in a resellable condition and in the original packaging.

Ink/Toner - Ink/toner may be returned in the original, unopened packaging within 30 days of the original delivery date.

Technology - The Office City will only accept the return of technology products in the original packaging (including all accessories and manuals) within 30 days of the original delivery date. Defective technology items may be exchanged for the same item within 15 days of the original delivery date.

Furniture - Furniture may be returned in the original packaging (including all components and manuals) within 30 days of the original delivery date. Special order, manufacturer-direct, custom and pre-assembled furniture is not eligible for return. Return delivery fees for furniture may be charged to the customer.

Custom Products - Custom products may not be returned.

Food Products - Food products may not be returned.

Credit for Returns - Refunds will be made in the same form of payment used for the delivery. Refunds for credit card purchases will only be refunded to the same card used for the original delivery. For customers buying on account, a credit will be issued to that account. Restocking, Shipping, and Handling charges may be deducted from your return if applicable.

Changes to This Statement

The Office City, Inc. has the discretion to occasionally update this policies statement. When we do, we will also revise the "updated" date at the top of this Policies page. We encourage you to periodically review this policies statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this policies statement, including the included privacy statement, and any updates.

Contacting Us

If you have questions regarding our Policies, their implementation, failure to adhere to this Policy Statement and/or our general practices, please contact us (877) 484-3633 or send your comments to:
The Office City, Inc.
Attention: Policies & Privacy Statement Personnel
3167 Corporate Place
Hayward, CA 94545
The Office City, Inc. will use commercially reasonable efforts to promptly respond and resolve any problem or question.